South Hook LNG (Exxon/QatarGas)
The company is responsible for the construction and operation of one of the largest energy infrastructure projects in Europe. Mark led a team of four coaches delivering a programme of one-to-one coaching sessions to senior and middle management throughout the company over a five month period. Diagnostics such as Firo-B were used. The programme led to a wide variety of improvements in management performance in a number of areas including listening, building proactive relationships with senior managers, self-esteem, confidence, delegation, presentation skills, assertiveness, influencing, managing workload, business awareness and managing uncertainty.
Southern Railway
Designed and led an innovative coaching programme for the Engineering Division management team. The programme, which combined coaching with short, targeted training bites and meeting facilitation, helped the division make important improvements in operational effectiveness – including better communications, improved relationships with suppliers and better production planning, tracking and quality.
Volker Rail Signalling
Designed and led a successful programme of six two-hour coaching sessions for each member of the management team combined with short training bites, meeting facilitation and action planning. The programme led to an improvement in performance ratings of over 33% in inter-team relationships, meetings, innovation, training and development and objective-setting.
JobCentre Plus (Dept of Work & Pensions)
Led a coaching programme for JobCentre Plus branch managers across the West Midlands Region which focused on generating specific actions for improving operational effectiveness.
Austrian Relief Committee for Afghans (Pakistan/Afghanistan)
Introduced a programme of regular one-to-one coaching sessions for managers of the primary health care, vocational education, sanitation, rural development and income-generation programmes.